WINNERS 2025

About The Event

Welcome to the Global Customer Engagement Summit and Awards, where innovation meets interaction and inspiration fuels connection. We are your hosts, a passionate team dedicated to creating a one-of-a-kind experience that celebrates the art and science of customer engagement.

Our Mission

At Global Customer Engagement Summit and Awards, our mission is simple yet profound: to gather thought leaders, industry pioneers, and curious minds in one space to explore the limitless possibilities of customer engagement. We believe that authentic connections between businesses and their customers are the cornerstone of success, and we're here to ignite conversations that drive innovation in this dynamic field and to recognise the best of the best Customer Engagement Campaigns, Creative and Activities executed using various mediums of Marketing by Brands and Agencies

Who We Are

We are a team of industry experts and creative minds who share a common goal – to empower businesses with the knowledge, strategies, and inspiration they need to elevate their customer engagement game. With a deep understanding of customer behaviour, emerging technologies, and human psychology, our team is committed to curating an event that's both informative and immersive.

+ Mediums of Marketing

Television

Best Television Campaign (Overall)

Best TV Commercial (Single)

Best TVC Series / Multi-Part Campaign

Best TV Campaign for Product Launch

Best Purpose-Driven / CSR TV Campaign

Best Use of Television for Regional / Local Audiences

Best Branded Content on Television

Best Integration in a TV Show / Sponsorship

Best Use of Television + Digital Synergy

Best Emotional Storytelling in Television Advertising

Best TV Campaign for Customer Retention / Loyalty

Best Short-Format TV Commercial (Under 15 Seconds)

Best Innovation in Television Advertising

Best TV Campaign for Festive / Cultural Engagement

Best Use of Data or Insights in TV Campaign Planning

Best Collaboration Between Brand & Broadcaster

Best TV Campaign for Public Awareness / Advocacy

Best Long-Format / Storytelling Campaign on TV

Best Use of Television for B2B / Trade Marketing

Best in Innovation

Best in Creativity

Best in Effectiveness

Print & Publishing

Best Newspaper Advertisement

Best Magazine Advertisement

Best Advertorial / Branded Content Feature

Best Use of Regional / Local Language Print Media

Best Creative Use of Print Format / Innovation

Best Use of Print with Digital Integration

Best Print Campaign for Product Launch

Best Print Campaign for CSR / Purpose-Led Messaging

Best Long-Form / Editorial-Led Print Campaign

Best Use of Custom / In-House Publication

Best Use of Print for B2B Engagement

Best Multi-Page / Series-Based Print Campaign

Best Print Innovation for Customer Participation

Best Use of Print for Event / Activation Promotion

Best Print Layout / Design for Engagement

Best Integration of Print with OOH / Radio / TV

Best Low-Budget / High-Impact Print Campaign

Best Publication Partnership / Collaboration

Most Admired Print & Publishing Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Radio

Best Branded Content on Radio

Best Radio Contest / Interactive Campaign

Best RJ-Led Campaign / Influencer Collaboration

Best Regional Language Radio Campaign

Best CSR / Purpose-Driven Radio Campaign

Best Radio Innovation / Format

Best Short-Term Radio Campaign

Best Long-Term / Sustained Radio Property

Best Integration of Radio with Digital or On-Ground Activation

Best Radio Campaign for Product Launch

Best Radio Jingle / Sonic Branding

Best Community / Local Radio Initiative

Best Radio Partnership / Sponsorship Integration

Best Use of Humor / Storytelling in Radio Advertising

Best Radio Campaign for Event or Festival Promotion

Best Radio Campaign with Measurable Customer Response

Best Collaboration Between Brand & Radio Network

Most Innovative Use of Sound / Audio Design

Most Admired Radio Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Mobile Marketing

Best Mobile Marketing Campaign (Overall)

Best SMS / WhatsApp Campaign

Best App-Based Marketing Campaign

Best Location-Based / Geo-Targeted Campaign

Best Use of Push Notifications

Best Mobile Video Campaign

Best Use of Mobile Wallets / Payments for Engagement

Best Use of Gamification in Mobile Marketing

Best Use of AR / VR / Interactive Mobile Experience

Best App User Acquisition / Retention Campaign

Best Mobile Loyalty / Rewards Program

Best Integration of Mobile with Other Media

Best Data-Driven Mobile Campaign

Best CSR / Purpose-Driven Mobile Campaign

Best Regional / Local Language Mobile Campaign

Best Use of AI / Chatbots in Mobile Engagement

Best Mobile Commerce / Shoppable Experience

Best Short-Term / Tactical Mobile Campaign

Best Long-Term Mobile Engagement Program

Best Innovative Use of Mobile Technology

Best in Innovation

Best in Creativity

Best in Effectiveness

Social Media

Best Use of Facebook for Customer Engagement

Best Use of Instagram for Customer Engagement

Best Use of LinkedIn for Customer Engagement

Best Use of YouTube for Customer Engagement

Best Use of Twitter / X for Real-Time Engagement

Best Use of Emerging Platforms (Threads / Snapchat / Pinterest, etc.)

Best Multi-Platform Social Media Campaign

Best Use of Influencers or Creators for Social Engagement

Best Cause / Social Awareness Campaign on Social Media

Best Real-Time / Moment Marketing Campaign

Best Interactive / Engagement-Driven Campaign

Best Social Media Contest or Challenge

Best Brand Community or Group Activation

Best Social Media Campaign for Customer Service / Response Management

Most Admired Social Media Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Cinema

Best On-Screen Cinema Advertisement

Best Off-Screen Cinema Activation

Best Use of Cinema for Product Launch

Best Regional / Local Cinema Campaign

Best Use of Branded Content in Cinema

Best Integrated Cinema + Digital Campaign

Best Experiential Cinema Engagement

Best Contextual / Movie Tie-In Campaign

Best Cinema Innovation / Technology Use

Best Use of Cinema for Social Cause / Purpose-Led Campaign

Best Short-Format / Pre-Movie Spot

Best Cinema Collaboration / Partnership

Best Cinema Campaign for Festive / Cultural Engagement

Best Cinema Campaign with Measurable Engagement

Best Low-Budget / High-Impact Cinema Campaign

Best Multi-Location Cinema Activation

Best Co-Branded Movie Association

Best Use of Cinema for Family / Youth Engagement

Most Admired Cinema Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Retail Touch Points & Merchandising

Best In-Store Display / Visual Merchandising

Best Use of Retail Touch Points for Product Launch

Best Retail Experience / Store Design for Engagement

Best Use of Digital Screens / Interactive Displays in Retail

Best Pop-Up Store / Temporary Retail Experience

Best Retail Staff Engagement / Training Program

Best Use of Shopper Insights / Data-Driven Retail Engagement

Best Retail Activation for Festive / Seasonal Campaign

Best Experiential Retail Campaign

Best Co-Branded / Partner Retail Activation

Best Retail Innovation (Technology / Design)

Best Retail Campaign for Social Cause / CSR

Best Retail Campaign with Influencer / Brand Ambassador Integration

Best Multi-City / Multi-Outlet Retail Campaign

Best Retail Campaign for Customer Retention / Loyalty

Best Retail Campaign with Measurable ROI / Engagement

Best Sustainable / Eco-Friendly Retail Display

Best Low-Budget / High-Impact Retail Activation

Most Admired Retail Touch Point & Merchandising Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

OOH - Traditional /
Digital

Best Traditional OOH Campaign

Best Digital OOH Campaign

Best Integrated OOH Campaign (OOH + Digital / Social Media)

Best OOH Innovation / Ambient Media

Best Transit Media Campaign

Best Retail / Point-of-Sale OOH Execution

Best OOH Campaign for Product Launch

Best Interactive / Tech-Enabled OOH Campaign

Best Real-Time / Contextual OOH Execution

Best OOH Campaign for Social Cause / CSR Messaging

Best Regional / Localized OOH Campaign

Best Short-Term / Tactical OOH Campaign

Best Long-Term / Sustained OOH Campaign

Best OOH Collaboration / Partnership

Best OOH Use of Data and Insights

Best Use of 3D / Experiential Outdoor Display

Best Low-Budget / High-Impact OOH Campaign

Best OOH Campaign for Festive / Cultural Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Apps (Social media App / Mobile App)

Best Brand-Owned Mobile App for Customer Engagement

Best Use of Social Media Apps for Engagement

Best Gamified App Experience

Best Use of App Notifications / In-App Communication

Best Use of Mobile App for Loyalty and Rewards

Best Use of Data and Personalization in an App

Best Use of Third-Party Apps for Brand Engagement

Best Integration of App with Omni-Channel Marketing

Best Use of AR / VR / Immersive Technology in an App

Best App for Customer Support & Service Experience

Best Mobile App for Commerce / Transactional Engagement

Best Use of App for Community Building

Best App for Social Impact / Purpose-Driven Engagement

Best Innovation in App-Based Marketing

Best App UX / UI Design for Customer Engagement

Best Short-Form Video / Reels Campaign on App Platforms

Best Use of Chatbots / AI within Apps

Best Use of Social Commerce on Apps

Most Admired App-Based Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

BTL Activities

Best On-Ground Activation (Consumer-Focused)

Best Roadshow / Mobile Van Activation

Best Mall / Retail Activation

Best Trade / Dealer / Channel Partner Activation

Best Festival / Cultural Activation

Best Experiential / Immersive BTL Activation

Best CSR / Cause-Based On-Ground Campaign

Best Rural / Regional Activation

Best Sampling / Trial Activation

Best Integration of BTL with Digital Media

Best Use of Technology in BTL Engagement

Best Employee / Internal Engagement Activation

Best Multi-City / Pan-India Activation

Best Low-Budget / High-Impact BTL Campaign

Best Integrated BTL Campaign

Best in Innovation

Best in Creativity

Best in Effectiveness

Non-Traditional Media

Best Guerrilla Marketing Campaign

Best Ambient Media Campaign

Best Experiential / Interactive Non-Traditional Campaign

Best Innovation in Non-Traditional Media

Best Use of Street / Public Space Marketing

Best Use of Transit / Vehicle Branding Beyond Standard Formats

Best Use of Pop Culture / Trend Integration

Best Non-Traditional Campaign for Product Launch

Best Socially Purposeful Non-Traditional Campaign

Best Integration of Non-Traditional + Digital Media

Best Use of Technology in Non-Traditional Media

Best Campus / Youth-Centric Non-Traditional Campaign

Best Non-Traditional B2B Marketing Initiative

Best Event Tie-In or Festival-Based Non-Traditional Campaign

Best Use of Packaging / Product as a Medium

Best Low-Budget / High-Impact Non-Traditional Campaign

Best Integration of Influencer / User Participation

Best Non-Traditional Campaign for Local / Regional Engagement

Most Admired Non-Traditional Media Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Events

Best Product Launch Event

Best Consumer Engagement Event

Best Corporate / B2B Event

Best Internal / Employee Engagement Event

Best Experiential / Immersive Event

Best Virtual / Online Event

Best Hybrid Event (Physical + Digital Integration)

Best Event for Brand Awareness

Best CSR / Purpose-Driven Event

Best Regional / Local Event Activation

Best Use of Celebrity / Influencer in Event Engagement

Best Festive / Cultural Event Campaign

Best Use of Technology in Events

Best Event Design / Thematic Execution

Best Event Collaboration / Partnership

Best Live Performance / Entertainment Integration

Best Customer Loyalty / Appreciation Event

Best Low-Budget / High-Impact Event

Most Admired Event Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Experiential Marketing

Best Brand Experience / Immersive Activation

Best Festival / Cultural Experiential Activation

Best Retail / In-Store Experience

Best Roadshow / Mobile Experiential Tour

Best Multi-City / Pan-India Experiential Campaign

Best Technology-Led Experiential Campaign

Best CSR / Purpose-Led Experiential Campaign

Best Experiential Launch / Product Experience

Best Integration of Experiential with Digital Media

Best Experiential Use of Art / Culture / Entertainment

Best Experiential Marketing for B2B Engagement

Best Experiential Marketing for Employee / Internal Engagement

Best Low-Budget / High-Impact Experiential Campaign

Best Pop-Up / Temporary Brand Space

Best Experiential Collaboration / Co-Branding Activation

Best Hybrid / Virtual Experiential Campaign

Best Use of Sensory Experience (Sight / Sound / Touch / Smell / Taste)

Best Community / Grassroots Engagement through Experiential Marketing

Most Innovative Experiential Marketing Campaign

Best in Innovation

Best in Creativity

Best in Effectiveness

Public Relations(PR)

Best Use of PR for Brand Reputation Management

Best Crisis Communication Campaign

Best PR Campaign for Product Launch

Best PR Campaign for Social or Purpose-Led Initiatives

Best Integrated PR and Digital Engagement Campaign

Best Use of Influencers in PR Campaign

Best Use of PR for Community Engagement

Best Use of PR for Event / Experiential Promotion

Best Storytelling in PR Campaign

Best Use of PR for Corporate Communication

Best Use of PR for Brand Revival or Reinvention

Best Media Relations Campaign

Best Thought Leadership PR Campaign

Best Public Affairs / Advocacy PR Campaign

Best Use of PR in Omni-Channel Communication

Best Use of Data and Insights in PR

Most Innovative PR Campaign for Customer Engagement

Best PR-Led Content Marketing Initiative

Most Admired PR Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

OTT Platform

Best Branded Content on OTT Platform

Best Use of OTT Advertising (AVOD) for Customer Engagement

Best OTT Integration for Brand Awareness

Best Use of Original Content / Series for Customer Engagement

Best Use of OTT Platform for Product Launch or Promotion

Best Data-Driven OTT Campaign

Best Use of OTT Platform for Interactive Engagement

Best Regional Content on OTT Platform

Best OTT Campaign for Social Impact or Cause Marketing

Best OTT Collaboration between Brand and Platform

Best OTT-Integrated Cross-Platform Campaign

Best Performance Marketing Campaign via OTT

Best OTT Campaign for Youth / Gen Z Engagement

Most Innovative OTT Engagement Campaign

Best OTT Campaign with Measurable ROI

Best Use of OTT Content for Brand Storytelling

Best OTT Campaign for Festival or Event Marketing

Best OTT Campaign for Customer Retention / Loyalty

Most Admired OTT Platform Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

AI-Powered Engagement

Best Use of AI in Personalization

Best AI-Powered Predictive Marketing Campaign

Best Use of Chatbots / Conversational AI

Best Use of AI in Customer Service / Support

Best AI-Driven Content Creation / Optimization

Best Use of AI for Marketing Automation

Best AI-Powered Recommendation Engine

Best Use of AI in Voice or Visual Search

Best AI-Powered Customer Retention Campaign

Best Use of AI in Sentiment Analysis / Social Listening

Best AI-Powered Dynamic Pricing or Offer Optimization

Best AI Integration Across Omnichannel Engagement

Best AI-Powered Campaign Measurement and Insights

Best Use of Generative AI in Marketing

Best Use of AI for Lead Scoring / Customer Profiling

Best AI-Enabled Loyalty or Rewards Program

Best Ethical Use of AI in Marketing

Best Use of AI in Real-Time Customer Engagement

Most Admired AI-Powered Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Online Media

Best Use of Website / Microsite for Engagement

Best Use of Display Advertising (Banner / Programmatic)

Best Use of Search Marketing (SEO / SEM)

Best Use of Video Marketing on Online Platforms

Best Content Marketing Campaign (Online)

Best Interactive Online Campaign

Best E-Commerce / Online Sales Activation Campaign

Best Use of Influencer Marketing on Online Platforms

Best Use of Online Communities / Forums

Best Use of Data Analytics in Online Media

Best Online Campaign for Lead Generation

Best Integration of Online and Offline Marketing

Best Use of Retargeting and Remarketing

Best Online Campaign for a Social Cause / CSR

Best Use of Email + Online Media Integration

Best Online Video / Web Series for Brand Engagement

Best Use of Programmatic Buying and Real-Time Bidding

Best Use of Online Media in a Limited Budget

Most Admired Online Media Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Data-Driven Marketing

Best Use of Customer Insights for Campaign Strategy

Best Use of Predictive Analytics in Marketing

Best Personalization Through Data

Best Data-Driven Customer Retention / Loyalty Campaign

Best Real-Time Marketing Using Data

Best Integration of First-Party and Third-Party Data

Best Cross-Channel Data-Driven Campaign

Best Use of Data for Content Personalization

Best Data-Led Product Recommendation / Upsell Campaign

Best Use of AI / Machine Learning in Data-Driven Marketing

Best Use of Data Visualization for Marketing Decision-Making

Best Data-Driven Campaign for Customer Acquisition

Best Integration of CRM / CDP for Engagement

Best Data-Led Marketing Automation Campaign

Best Data-Driven Campaign for Omnichannel Engagement

Best Use of Data for Measuring ROI / Campaign Effectiveness

Best Use of Data for Customer Segmentation / Profiling

Best Ethical and Responsible Use of Data

Most Admired Data-Driven Marketing Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Most Admired Social Message

Best CSR / Cause-Related Marketing Campaign

Best Campaign for Environmental Awareness / Sustainability

Best Campaign for Health, Safety, or Well-Being

Best Campaign for Gender Equality / Inclusion / Diversity

Best Campaign Promoting Education or Skill Development

Best Campaign Supporting Local Communities

Best Use of Storytelling for a Social Message

Best Integration of Brand Purpose with Social Messaging

Best Public Awareness Campaign

Best Use of Digital Media for Social Impact

Best Collaboration for a Social Message Campaign

Best Short-Form Video / Film with a Social Message

Best Use of Experiential Marketing for a Social Cause

Best Campaign for Social Change Through Art, Music, or Culture

Best Integration of Social Message in Brand Communication

Best Employee Engagement for a Social Initiative

Best Social Message Campaign During a Festival or Event

Best Social Message Campaign Measured by Impact

Most Admired Social Message Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Rewards and Incentives

Best Loyalty Program

Best Use of Personalized Rewards

Best Use of Gamification in Rewards Campaign

Best Rewards Program for Customer Retention

Best Use of Digital Platforms for Rewards Management

Best Rewards Campaign for Customer Acquisition

Best Use of Referral Rewards Program

Best Integration of Rewards with CRM / Data Platforms

Best Rewards Campaign for Employee / Channel Engagement

Best Use of Instant Rewards or Real-Time Incentives

Best Use of Tiered or Subscription-Based Rewards System

Best CSR-Linked Rewards Campaign

Best Rewards Campaign for Digital Engagement

Best Use of Influencer / Partner Collaboration in Rewards Campaign

Best Use of AI / Data Analytics in Rewards Program

Best Cross-Channel Rewards Program

Best Rewards Campaign with Measurable ROI

Most Innovative Rewards or Incentives Campaign

Most Admired Rewards and Incentives Campaign for Customer Engagement

Best in Innovation

Best in Creativity

Best in Effectiveness

Word of Mouth Marketing

Best Customer Advocacy Campaign

Best Referral Marketing Campaign

Best Influencer-Led WOM Campaign

Best Use of User-Generated Content (UGC)

Best WOM Campaign for Product Launch

Best Experiential WOM Activation

Best Integration of WOM and Social Media

Best Use of Online Communities for WOM

Best WOM Marketing Campaign for Customer Retention

Best Use of Reviews and Testimonials

Best Employee Advocacy Campaign

Best Use of Social Challenges or Hashtags for WOM

Best Brand Collaboration for WOM Amplification

Best WOM Campaign for a Social Cause / Purpose

Best Localized WOM Campaign

Best Use of Technology to Track or Enhance WOM

Best Use of Influencer Communities for WOM

Best WOM Campaign with Measurable Business Impact

Best in Innovation

Best in Creativity

Best in Effectiveness

+ Podcast Categoires

Genre-Based Excellence in Podcasting
Sub categories

Business Recognizing podcasts delivering insightful discussions, trends, and success stories from the world of business and entrepreneurship.
Comedy Celebrating humor-led podcasts that entertain audiences through wit, satire, and original comedic storytelling.
Education Honoring podcasts that make learning engaging and accessible across diverse subjects and age groups.
Entertainment Recognizing podcasts that captivate listeners through celebrity interviews, pop culture, and engaging storytelling.
General Podcasting Celebrating podcasts offering diverse, well-produced content across multiple interest areas.
Health Honoring podcasts promoting physical fitness, mental wellness, and healthy lifestyle awareness.
Kids & Family Recognizing family-friendly podcasts that educate, entertain, and inspire younger audiences.
Music Celebrating podcasts exploring artists, genres, and stories shaping the global music landscape.
News & Politics Honoring podcasts delivering credible insights, balanced analysis, and compelling coverage of current affairs.
Religion & Spirituality Recognizing podcasts that foster faith, mindfulness, and inner reflection through meaningful dialogue.
Science & Medicine Celebrating podcasts simplifying complex scientific and medical topics for public understanding.
Society & Culture Honoring podcasts that explore social issues, human stories, and cultural transformations.
Sports & Recreation Recognizing podcasts capturing the passion, insights, and stories behind sports and athletes.
Storyteller / Drama Celebrating podcasts that bring fiction and narrative storytelling to life through immersive audio.
Technology Honoring podcasts exploring innovation, emerging tech, and the digital transformation of everyday life.
TV & Film Recognizing podcasts that celebrate and analyze cinema, television, and visual storytelling with insight and passion.

Thematic / Special Series Excellence in Podcasting
Sub categories

Branded Podcast Celebrating brand-led podcasts that seamlessly blend storytelling and marketing to create authentic audience engagement.
Commercial Campaign Honoring podcast-based campaigns that creatively integrate brand messaging with compelling content.
Money Matters: Simplifying Finance Recognizing podcasts that make financial literacy and money management accessible, relatable, and easy to understand.
The Heart & Body Files Celebrating podcasts focusing on emotional wellbeing, relationships, and holistic health journeys.
Unsung Heroes: Behind the Spotlight Honoring podcasts that shine a light on inspiring, untold stories of everyday changemakers.
Climate Recognizing podcasts dedicated to raising awareness and inspiring action on climate change, sustainability, and the environment.

+ Individual Excellence Honor

Sub categories

Digital Marketing Professional of the Year Recognizes excellence in crafting innovative and result-driven digital marketing strategies. 👤 Eligible: Agency Owners, Digital Marketing Managers, SEO/SEM Specialists, Performance Marketers, Content Strategists.
Customer Engagement Professional of the Year Honors outstanding professionals driving impactful customer experiences and retention programs. 👤 Eligible: Agency Owners, CRM Managers, CX Heads, Loyalty Program Leads, Engagement Strategists.
Outdoor Media Professional of the Year Rewards creativity and effectiveness in outdoor and out-of-home (OOH) advertising campaigns. 👤 Eligible: Agency Owners, OOH Planners, Media Buyers, Brand Activation Heads, Outdoor Agency Leads.
Influencer Marketer of the Year Celebrates professionals excelling in influencer collaborations and social impact marketing. 👤 Eligible: Agency Owners, Influencer Marketing Managers, Brand Collaborations Heads, Talent Managers.
Influencer of the Year Recognizes individual influencers with exceptional audience engagement and authentic storytelling. 👤 Eligible: Digital Creators, Bloggers, YouTubers, Instagram or LinkedIn Influencers.
Online Media Customer Engagement Professional of the Year Highlights professionals driving impactful engagement through digital and online channels. 👤 Eligible: Digital Campaign Managers, Social Media Strategists, Online Community Managers.
Social Media Engagement Leader Honors leadership in building strong social media communities and driving measurable engagement. 👤 Eligible: Social Media Heads, Brand Communication Leads, Community Managers.
Podcast Professional of the Year Recognizes excellence in podcast content creation, production, and audience growth. 👤 Eligible: Podcasters, Audio Producers, Sound Engineers, Content Creators.
Radio Jockey of the Year (Non-Metro - Overall) Celebrates the best RJ talent from non-metro cities delivering engaging on-air content. 👤 Eligible: Radio Jockeys from Tier-2 & Tier-3 cities.
Radio Jockey of the Year (Metro - Overall) Honors the most popular and influential RJ from major metro stations. 👤 Eligible: RJs from top metro markets (Delhi, Mumbai, Bangalore, Chennai, etc.).
Celebrity Jockey of the Year Recognizes a high-profile RJ or media personality with exceptional audience connect. 👤 Eligible: Prominent RJs, Celebrities hosting radio shows or podcasts.
Apprentice Jockey of the Year Encourages emerging RJ talent showing promise in radio broadcasting and audience interaction. 👤 Eligible: Interns, Trainee RJs, Early-career Radio Hosts.
Radio Jockey of the Year (Regional Languages) Rewards excellence in regional language radio programming and engagement. 👤 Eligible: RJs from regional stations (Hindi, Tamil, Telugu, Marathi, etc.).
International Radio Jockey of the Year Honors outstanding radio professionals broadcasting to global audiences. 👤 Eligible: RJs working for international radio stations or global online platforms.
Data-Driven Engagement Specialist Recognizes mastery in leveraging data insights for customer engagement and personalization. 👤 Eligible: Data Analysts, Marketing Automation Experts, CRM Professionals.
Emcee / Event Host of the Year Celebrates on-stage excellence in audience engagement and live event hosting. 👤 Eligible: Emcees, Event Anchors, Corporate Hosts, Award Show Presenters.
News Anchor of the Year Honors journalistic integrity, presentation excellence, and audience impact in news broadcasting. 👤 Eligible: TV/Online News Anchors, Broadcast Journalists, News Show Hosts.
Young Customer Engagement Professional of the Year (Brand) – Below 35 Years Recognizes young brand professionals driving innovation in customer engagement strategies. 👤 Eligible: Brand Managers, CX Executives, Digital Marketing Leads (Below 35).
Young Customer Engagement Professional of the Year (Agency) – Below 35 Years Rewards young agency professionals creating impactful engagement campaigns for clients. 👤 Eligible: Account Managers, Strategists, Creative Planners (Below 35).
PR Professional of the Year Acknowledges excellence in strategic communication, brand reputation, and media relations. 👤 Eligible: Agency Owners, PR Managers, Communication Directors, Media Relations Specialists.
Professional of the Year in Print Media Celebrates professionals delivering impactful storytelling and innovation in print journalism. 👤 Eligible: Editors, Reporters, Designers, Print Advertising Leads.

+ Grand Prix Award Category (Organisation Award)

Sub categories

Advertising Agency of the Year Honors an agency demonstrating excellence across creative, strategic, and media disciplines.
Eligible organizations: Full-service advertising agencies delivering multi-channel brand campaigns.
AI Marketing Agency of the Year Recognizes agencies pioneering AI-driven marketing, personalization, and automation.
Eligible organizations: AI-powered marketing agencies, martech consultancies, and data-led creative firms.
BTL Agency for Customer Engagement Rewards agencies excelling in below-the-line activations and experiential marketing.
Eligible organizations: BTL agencies, experiential marketing firms, and brand activation specialists.
Creative Agency of the Year Celebrates outstanding creativity, storytelling, and innovation in brand communication.
Eligible organizations: Creative agencies, design studios, and brand strategy firms.
Customer Engaged Brands (Recognizing Different Sectors) Honors brands that have demonstrated exceptional customer engagement and loyalty initiatives within their sectors.
Eligible organizations: Corporate brands across industries such as FMCG, Retail, BFSI, Technology, and Hospitality.
Customer Engagement Team of the Year (Agency) Recognizes agency teams that have delivered innovative, measurable, and client-impactful engagement campaigns.
Eligible organizations: Client servicing, strategy, or engagement teams within agencies.
Customer Engagement Team of the Year (Brand) Honors in-house brand teams that have driven superior customer experience, retention, and loyalty programs.
Eligible organizations: Marketing, CX, or customer engagement teams within brand organizations.
Data Driven Marketing Agency of the Year Awards agencies that leverage data analytics and insights to create impactful marketing strategies.
Eligible organizations: Data analytics firms, digital marketing agencies, and martech-led consultancies.
Digital Marketing Agency for Customer Engagement Recognizes digital-first agencies enhancing customer experience through online engagement and innovation.
Eligible organizations: Digital marketing and engagement agencies across web, social, and mobile platforms.
Digital Marketing Agency of the Year (Less than 10 Employees) Celebrates small, high-performing digital agencies that deliver exceptional results with limited resources.
Eligible organizations: Boutique digital agencies and independent creative consultants.
Influencer Marketing Agency of the Year Rewards agencies excelling in influencer collaborations and social storytelling for brand engagement.
Eligible organizations: Influencer marketing firms, creator management agencies, and talent networks.
Mobile Marketing Agency for Customer Engagement Recognizes innovation in mobile-first engagement through apps, SMS, and digital experiences.
Eligible organizations: Mobile app marketing firms, mobile ad agencies, and engagement specialists.
Mobile Marketing Agency for Customer Engagement (Less than 10 Employees) Honors small agencies that creatively use mobile platforms for impactful customer engagement.
Eligible organizations: Boutique mobile marketing agencies and app-based engagement consultants.
Newspaper for Customer Engagement Celebrates newspapers that have effectively connected with readers through engaging content and campaigns.
Eligible organizations: Print newspapers, publishing houses, and editorial teams.
Online Media for Customer Engagement Recognizes online media platforms and publishers that foster strong audience interaction and retention.
Eligible organizations: Digital news portals, content networks, and online magazines.
OOH Agency for Customer Engagement Awards agencies using outdoor media creatively to drive high-impact audience engagement.
Eligible organizations: Out-of-home (OOH) and outdoor advertising agencies.
OTT Platform of the Year Honors streaming platforms that deliver innovative viewer engagement and personalized experiences.
Eligible organizations: OTT services, streaming platforms, and digital entertainment providers.
Podcast Agency of the Year Recognizes agencies producing creative, branded, and engaging audio storytelling content.
Eligible organizations: Podcast production houses and audio marketing agencies.
PR Agency of the Year Celebrates excellence in strategic communication, public relations, and reputation management.
Eligible organizations: PR agencies and communication consultancies.
Radio Station for Customer Engagement Rewards radio stations that build strong listener loyalty through interactive content and community programs.
Eligible organizations: FM/AM radio networks and online radio platforms.
Television Channel for Customer Engagement Honors TV channels that foster viewer engagement through interactive, content-driven experiences.
Eligible organizations: Broadcast TV networks, OTT-linked channels, and entertainment platforms.
Print Media for Customer Engagement Recognizes print brands innovating in reader engagement through storytelling, design, and campaigns.
Eligible organizations: Magazines, newspapers, and print media houses.

DATES & FEES

December 01st, 2025

Call for Entries

January 01st, 2026

1st Deadline

February 01st, 2026

2nd Deadline

March 15th, 2026

Final Deadline

April, 2026

Awards Ceremony

December 01st – December 31st, 2025

Single Entry: 10000 + GST / $135

January 01st – January 31st, 2026

Single Entry: 12000 + GST / $155

February 01st – February 28th, 2026

Single Entry: 14000 + GST / $175

Before March 15th, 2026

Single Entry: 15000 + GST / $185

* Check for discounted fees if you are submitting more than 10 Entries.

* Key dates are subject to change without notice. Please check back often for changes.

Jury Members

Anjali Chugh

Assistant Vice President
Nuvama Wealth Management Ltd

Arti Singh

Founder & CEO
Immersive Communication Pvt Ltd

Haresh Nayak

Founder & CEO
Connect Network Inc.

Nishant Joshi

Chief growth officer
Natter

Nishant Nayyar

Senior associate Director,
Head of Customer Marketing
Kellanova India Pvt Ltd

Pratip Francis

General Manager - Brand Marketing
MRF TYRES

Sujay Ray

Head- CX, Content and Advocacy
L’Oréal India

Speakers

Invited

Advisory Members

AVINASH OZA

VP - (Head Rural Customer Engagement & Service Delivery)
HDFC BANK

DR. VIKRAM PAREKH PhD

HOD And Chairperson, Centre For Alumni Relations
SIESCOMS And SIESSBS

FABIAN TREVOR COWAN

Director
Connect Network Inc.

KAUSHIK CHAKRAVORTY

Business Head
Interspace

HEETA PARIKH

CEO and Founder
Silver Spun Brand Solutions

JACOB HOLDER

Managing Director
(TMA) The Mobius Agency
(Thailand)

JAN HARLING

CEO
Virtus Asia
(Thailand)

SIRIMEVAN SENEVIRATHNE

Chief Marketing Officer
Pan Asia Banking Corporation PLC
(SRI LANKA)

PAVAN R CHAWLA

Founder-Editor
MediaBrief.com

REKHA WEERASOORIYA

Group Chief People Officer
Dialog Axiata PLC
(SRI LANKA)

SUBHOBROTO CHAKROBORTY

Founder & CEO
tdfmanagementconsulting.com

SEKHAR CHETTRI

Managing Director
V-Chitra Pvt. Ltd.
(Nepal)

Supporting Partners

Past Winners

Past Event Videos

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Testimonials

🡐🡒

" It was an incredible honour to be part of a Jury Panel that recognizes and celebrates the most creative and innovative campaigns across the world. The winning entries were exceptional and left me inspired! Wishing the organizers all the very best for their next edition! "

Kavitha Lakhani

Communications and Crisis Specialist Advisor to Global and Indian Brands and Agencies

" What an incredible night at the ACEF Awards 2024! With 47 moments of recognition, the spotlight was on team Red FM who are the heartbeat of our culture, the architects of innovation, and the magic behind all of it. These prestigious accolades are warm hugs from our listeners affirming our commitment to paint outside the lines with our uniquely imaginative content. Our hearts are overflowing with gratitude, and we simply can not express how much we treasure the endless love and support from our audience. Here's to many more adventures together! "

Nisha Narayanan

Director & COO, of RED FM, and Magic FM

"It was an honor to recognize and celebrate the outstanding achievements in customer engagement and experience management. The summit was a fantastic platform to connect with like-minded professionals and learn from their innovative approaches. Congratulations to all the winners and a huge thank you to the ACEF Global Customer Engagement team for organizing such a fantastic event!"

Neha Shah

Chief Manager - Credit Life Business, ICICI Prudential Life Insurance Company Limited

" It's always been a pleasure and an honour to have been associated with ACEF Global Customer Engagement for the last 10+ years. As part of the Advisory Council, I have been amazed by the entries, both in quantity as well as quality and they have only swelled over the years. So much to learn and celebrate and that too, year after year is an amazing feat. I have no words to describe my respect and joy for all your amazing team members, jury members, participants, attendees and award winners. As always, you are the brain behind the brilliance Agnel D'Souza "

Kaushik Chakravorty [KC]

Head Retail - Interspace

Media Bytes

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Q&A with Jatin Mishra - Senior Producer & Radio Jockey - FEVER FM (HT Media) (ACEF Apprentice Radio Jockey of the Year 2024)

Celebrating Success at the ACEF 13th Global Customer Engagement Awards [Mumbai, 29th April 2024]

Connect Network Inc - ConnectEXP Celebrates Multiple Wins at Prestigious ACEF Global Customer Engagement Awards Ceremony (April 2024, Mumbai)

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About The Event

Our Mission

Who We Are

DATES & FEES

Jury Members

Anjali Chugh

Arti Singh

Haresh Nayak

Nishant Joshi

Nishant Nayyar

Pratip Francis

Sujay Ray

Speakers

Invited

Invited

Invited

Advisory Members

AVINASH OZA

DR. VIKRAM PAREKH PhD

FABIAN TREVOR COWAN

KAUSHIK CHAKRAVORTY

HEETA PARIKH

JACOB HOLDER

JAN HARLING

SIRIMEVAN SENEVIRATHNE

PAVAN R CHAWLA

REKHA WEERASOORIYA

SUBHOBROTO CHAKROBORTY

SEKHAR CHETTRI

Supporting Partners

Past Winners

Past Event Videos

Testimonials

Kavitha Lakhani

Nisha Narayanan

Neha Shah

Kaushik Chakravorty [KC]

Media Bytes

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