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About The Event

Welcome to the Global Customer Engagement Summit and Awards, where innovation meets interaction and inspiration fuels connection. We are your hosts, a passionate team dedicated to creating a one-of-a-kind experience that celebrates the art and science of customer engagement.

Our Mission

At Global Customer Engagement Summit and Awards, our mission is simple yet profound: to gather thought leaders, industry pioneers, and curious minds in one space to explore the limitless possibilities of customer engagement. We believe that authentic connections between businesses and their customers are the cornerstone of success, and we're here to ignite conversations that drive innovation in this dynamic field and to recognise the best of the best Customer Engagement Campaigns, Creative and Activities executed using various mediums of Marketing by Brands and Agencies

Who We Are

We are a team of industry experts and creative minds who share a common goal – to empower businesses with the knowledge, strategies, and inspiration they need to elevate their customer engagement game. With a deep understanding of customer behaviour, emerging technologies, and human psychology, our team is committed to curating an event that's both informative and immersive.

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Organization Categories
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Individual Categories
Powerhouse and Small Agencies 
 will be judged separately.    

Mediums of Marketing

Various channels used for customer engagements such as digital, mobile, OOH, television, radio, online media, Social Media etc.

Influencer Marketing

Leveraging influential personalities to promote products and services for customer engagements.
 

Podcast Award Categories

Recognition areas for excellence in podcasting across genres and production elements.

Grand Prix Awards

Top honors awarded across various categories for outstanding achievements and innovation.

Individual Excellence Honors

Awarded to individuals for exceptional skill, dedication, and achievement in their field.



Jury Members


Nilmini Gunaratne

Marketing Professional/ Brand & Sustainability Strategist/ Communication Consultant
The Consultancy (Sri Lanka)


Sergio Speccavento

Creative Director and Author
(Italy)


Subhobroto Chakroborty

Founder & Chief Digital Consultant
TheDigitalFellow



Suman Pal

Head Of Media
Wipro Consumer Care & Lighting



Jan Harling

CEO
Virtus Asia
(Thailand)



Mashfique Khalid

Co-Founder & Head of Strategy
LIE TO EYE
(Bangladesh)



DR. MIR DAMOON MIR

Founder & Chief Creative Officer
ZIGMA8 FZLLC. (Dubai)



Jaydev Sarkar

Group Product Manager
Marico India Limited



Balaji Vaidyanathan

Director & Head - Marketing, CEEMEA
Franklin Templeton - UAE



Neha Chandok

Marketing Head
Graviss Good Foods – India and GCC



Aniket Das

Senior Brand Manager
ENO, Haleon (GSK Consumer Healthcare)



Neelima Burra

Chief Strategy and Transformation Officer
LUMINOUS POWER TECHNOLOGIES PVT. LTD.



Sonal Srivastava

Digital Head
Kenstar



Kaustubh Pawar

AVP: Brand Marketing & Digital Marketing
DSP Mutual Fund



Sharmila Sandeep

General Manager - Marketing
Murugappa Group- CG
(Consumer Durables Business)



Neha Khullar

Head Of Marketing
Kenstar



Shuvadip Banerjee

Chief Digital Marketing Officer
ITC Ltd.



Shubham Shukla

Marketing Head
Ghodawat Consumer



Ritu Gupta

Brand Strategist & GTM Specialist
 



Preeti S.

CEO
ZtoA Marketing Solutions Pvt. Ltd.



Malvika Khatri

Head - Films
Roy Kapur Films



Vikas Gupta

General Manager
Hindustan Petroleum Corporation Limited





Habib Rahman

Curator
Habson Communication
(Bangladesh)





Ruchita Jain

AVP, Customer Insight & Marketing
Max Life Insurance Company Limited



Speakers


Sergio Spaccavento

Creative Director and Author
(Italy)
Topic: The lysergic algorithm


Amitha Amarasinghe

Co-Founder / CEO
Asia Pacific Institute of Digital Marketing (SriLanka)
Topic: Customer Engagement Through Conversational Marketing

Advisory Members


AVINASH OZA

VP - (Head Rural Customer Engagement & Service Delivery)
HDFC BANK




DR. VIKRAM PAREKH PhD

HOD And Chairperson, Centre For Alumni Relations
SIESCOMS And SIESSBS




FABIAN TREVOR COWAN

Chief Growth Officer
IDEACAFE.AGENCY




KAUSHIK CHAKRAVORTY

Head Retail
Interspace




Heeta Parikh

CEO and Founder
Silver Spun Brand Solutions




JACOB HOLDER

Managing Director
(TMA) The Mobius Agency
(Thailand)




JAN HARLING

CEO
Virtus Asia
(Thailand)




KALINGA SENANAYAKE

Manager - Marketing Communications
NDB Bank
(SRI LANKA)




Pawan R Chawla

Founder-Editor
MediaBrief.com




REKHA WEERASOORIYA

Vice President - HR Transformation
Dialog Axiata PLC
(SRI LANKA)




SUBHOBROTO CHAKROBORTY

Founder & Chief Digital Consultant
The Digital Fellow




SEKHAR CHETTRI

Managing Director
V-Chitra Pvt. Ltd.
(Nepal)




SIRIMEVAN SENEVIRATHNE

Chief Marketing Officer
Pan Asia Banking Corporation PLC
(SRI LANKA)



Supporting Partners

Handmade
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Past Event Videos

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Testimonials

🡐🡒
Damien O'Ryan

" It was an incredible honour to be part of a Jury Panel that recognizes and celebrates the most creative and innovative campaigns across the world. The winning entries were exceptional and left me inspired! Wishing the organizers all the very best for their next edition! "

Kavitha Lakhani
Communications and Crisis Specialist Advisor to Global and Indian Brands and Agencies
Kien Hester

" What an incredible night at the ACEF Awards 2024! With 47 moments of recognition, the spotlight was on team Red FM who are the heartbeat of our culture, the architects of innovation, and the magic behind all of it. These prestigious accolades are warm hugs from our listeners affirming our commitment to paint outside the lines with our uniquely imaginative content. Our hearts are overflowing with gratitude, and we simply can not express how much we treasure the endless love and support from our audience. Here's to many more adventures together! "

Nisha Narayanan
Director & COO, of RED FM, and Magic FM
Chanelle Reed

"It was an honor to recognize and celebrate the outstanding achievements in customer engagement and experience management. The summit was a fantastic platform to connect with like-minded professionals and learn from their innovative approaches. Congratulations to all the winners and a huge thank you to the ACEF Global Customer Engagement team for organizing such a fantastic event!"

Neha Shah
Chief Manager - Credit Life Business, ICICI Prudential Life Insurance Company Limited
Chanelle Reed

" It's always been a pleasure and an honour to have been associated with ACEF Global Customer Engagement for the last 10+ years. As part of the Advisory Council, I have been amazed by the entries, both in quantity as well as quality and they have only swelled over the years. So much to learn and celebrate and that too, year after year is an amazing feat. I have no words to describe my respect and joy for all your amazing team members, jury members, participants, attendees and award winners. As always, you are the brain behind the brilliance Agnel D'Souza "

Kaushik Chakravorty [KC]
Head Retail - Interspace
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